What are your retail location hours?
Our standard hours are Tuesday through Friday 10-5 and Saturday 10-2. We are closed Sunday and Monday. We offer extended holiday hours during December. Our online store is available 24/7!
Do you offer jewelry repairs?
Yes! We are proud to have a team of seasoned goldsmiths as well as cutting edge technology to offer a broad range of in-house jewelry repairs.
What is your return policy?
For items purchased in our retail store: we will gladly provide a refund on items returned in unused, original condition within 7 days of purchase. We will issue a store credit for items returned between 7- 30 days. Please note that we are unable to provide a refund or credit on items after 30 days, custom items, special orders, or on items that have been altered in any way.
For items purchased online: Unused and unopened orders may be returned within 15 days of receipt for a store credit. Items that contain manufacturer’s defects are eligible for a refund within 15 days. Once we receive the returned items, the charges will be returned to the original method of payment–excluding overnight shipping costs, which are nonrefundable. Used, opened, personalized (i.e. engraved), custom, and closeout orders are nonrefundable.
Please email us at [email protected] to receive your return approval. You will be emailed a USPS prepaid shipping label for your convenience. Upon receipt and inspection of the returned merchandise, your refund will be credited back to you on the method of payment used in the original purchase whenever possible. You may also return or exchange your merchandise to our retail location in Cape Canaveral, FL.
When will my card be charged?
Your credit card will be charged as soon as you submit your order.
We accept American Express, MasterCard, and Visa. We also accept PayPal.
I have a problem or question about my order
Your satisfaction is our top priority, and we want your shopping experience to be perfect. If you see an issue with your order, call us at 321.784.8769 or email us at [email protected] immediately and we will do our best to remedy the situation.
The ring I want is not listed as available in my size. Can you resize it?
We try our best to keep our in-stock merchandise consistent with ladies rings sized at 6.5 and men’s rings sized at 10. If you would like a different size, please contact us at [email protected] or call/text our store at 321.784.8769 to special order the ring in your size. Please note that shipping may be delayed on certain ring sizes and styles.
My order is a gift
All orders come with a receipt, however, please leave us a comment at checkout and we will send a gift receipt instead.
Furthermore, we are pleased to offer gift wrapping services at no additional charge. Please leave a note to request wrapping and we will take care of the rest!
How will my order be shipped?
Our orders are shipped via UPS or USPS Priority.
Please note that all packages with a value of over $500 will require a signature, so make sure you are shipping it to a place where someone can sign for it, such as your workplace. If you are not able to sign for it, you can always pick it up at your local post office. Further instructions with how to do this will be left when they attempt to deliver the package.
Do you ship internationally?
Yes, we ship internationally. Our international shipping rates are calculated at checkout based on your location.
How long will it take to get my order?
We do our best to get you your order without delay. In-stock items typically take 2-3 business days to process and an additional 1-3 days to ship. Custom orders take between 1-6 weeks to ship depending on the item. Need it sooner? Most orders can be upgraded to overnight shipping.
My package arrived damaged.
You can refuse the item if you see any damage or quality issues. We recommend taking photos of the damaged package. Make sure to call/text us at 321.784.8769 or email at [email protected].
Do you carry additional styles in your retail store?
We carry a wide variety of pieces in our retail collection, including one-of-a-kind and estate pieces that are not currently available online.
Additionally, Jesse the Jeweler is a custom art studio offering custom fabrication and lost wax casting onsite. For a full range of offerings and an explanation of the custom process, please contact our team at 321.784.8769 or via email at [email protected]
Will I be charged sales tax on my online order?
Jesse the Jeweler is required by law to charge state and local sales tax for orders shipped within states where we do business. Generally speaking, most online and phone orders will not have tax applied to orders delivered outside the state of Florida.
Is jessethejeweler.com safe?
Yes, it is safe to shop on jessethejeweler.com. We have great concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secure to ensure your personal information stays out of the wrong hands.
What’s more, we are a small, family business and we depend on you to make our business great. If for any reason you are unhappy, please contact us so that we can make it better.